If you forget your password, you have 3 options on how to get a new password.
- Go to the password self service portal from the login window on a UCL pc.
- Go to the password self service portal from a private pc.
- Contact IT-ServiceDesk (e-mail email@example.com, phone 6318 4444).
Using option 1 or 2 requires that your mobile phone number is registered in SIS - Student Counselling Services can help you do that - or that you have configured OTP (One Time Password) - see instructions to setup OTP here.
Will you use a UCL pc or a private pc?
If you are using a UCL pc it need to be connected to UCL's WiFi.
In the login window on a UCL pc type your username and choose "Did you forget your password?".
Go to the password self service portal https://pws.ucl.dk. Choose "Forgotten Password".
Type your username and surname. Choose "Search".
Choose "SMS/Email Verification" or "Mobile Device Verification (OTP)".
A security code will be sent to your mobile phone. Type the code and choose "Check Code".
Type a recovery password from the OTP app setup. Choose "Check Code".
Type and confirm a new password. Choose "Change password".
Minimum length of password for student is 12 characters.